At RenovateNow, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This policy outlines how we collect, use, and safeguard your information when you interact with our platform, services, and communications. We comply with applicable data protection laws in the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), ensuring that your personal data is processed lawfully, fairly, and transparently.
We collect the following types of information:
• Personal Information You Provide: When you create an account, post a project, or register as a professional, we may collect details such as your name, email address, location, and project requirements.
• Professional Information: For professionals, we may collect business details, certifications, portfolio images, and payment details.
• Automatically Collected Information: We gather technical data, including IP addresses, browser types, and platform usage patterns, through cookies and similar technologies.
• Payment Information: Payments are processed securely through third-party providers; we do not store your financial details.
We use your information to:
• Provide and improve our services, such as connecting clients with professionals.
• Verify professional credentials and ensure quality.
• Facilitate secure communication between clients and professionals.
• Process payments and manage billing.
• Personalize user experiences and enhance platform functionality.
• Comply with legal obligations and prevent fraud.
We only share your information in the following cases:
• With Clients or Professionals: When you agree to connect, we share your contact details and project-related information.
• With Service Providers: Third-party vendors supporting payment processing, analytics, or marketing.
• Legal Obligations: To comply with UAE laws, regulations, or valid legal processes.
RenovateNow uses cookies and similar technologies to enhance your experience, analyze platform performance, and provide tailored content. By using our platform, you agree to the use of cookies as outlined below.
Cookies are small text files stored on your device that allow us to remember your preferences, improve website functionality, and understand user behavior. Some cookies are essential, while others enhance your browsing experience.
• Essential Cookies: Ensure platform functions correctly, such as enabling secure login and projectposting.
• Performance Cookies: Help us analyze platform usage and improve functionality (e.g., Google Analytics).
• Functional Cookies: Remember your preferences, like saved projects or language settings.
• Marketing Cookies: Track user behavior to deliver relevant ads or content.
We may use third-party services to track performance or provide additional functionality. For example, Google Analytics helps us understand user behavior, and social media integrations(e.g., Facebook Pixel) enable targeted advertising.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect platform functionality. For detailed instructions, visit your browser’s help section.
Our platform currently does not respond to “Do Not Track” signals from browsers.
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Users may request data deletion by contacting our support team.
As a user in the UAE, you have the right to:
• Access the personal data we hold aboutyou.
• Request corrections to inaccurate or incomplete data.
• Request data deletion, subject to legal and contractual obligations.
We use industry-standard security protocols to protect your data. However, no system is entirely secure, and we encourage users to maintain strong passwords and monitor their accounts for any unauthorized activity.
We may update this policy to reflect changes in our practices or UAE legal requirements. Updates will be posted on our website, and significant changes will be communicated directly to our users.
For questions, concerns, or requests related to your privacy, please contact us at:
Email: info@renovatenow.ae
Address: RenovateNow, Mashreq Al Suq Al Kabeer, Dubai, United Arab Emirates